Returns:
Any unopened goods purchased within 30 days of delivery may be returned. The goods must be in new condition as they were sent. Return postage must be paid for by the customer and include a copy of your order number.
This can be found within your account or on the emailed receipt for your purchase.
If goods have been sent in error, i.e. you ordered a different product to that of what you received we will pay the shipping cost for the return and ship you a replacement at our cost.
If the item is defective or you are experiencing an issue with the product and are outside our 30 day policy please contact us to discuss via returns@manmud.rocks. Please also include your order number. This can be found within your account or on the emailed receipt for your purchase.
Refunds:
We aim to complete all refunds within 1 week of your package being sent back but due to shipping delays that are out of our control this time frame may be slightly longer. Please note your bank or financial institute may also prolong this process as they usual take a few business days to also process the return.
Delivery:
Payment must be fully cleared before we ship. Man Mud will not be held responsible for any delays due to issues with your payment.
Canada – Shipping to Canada and the US – Shipped via Canada Post
Payment costs are calculated based on the Canada Post api and will differ depending on your area.
If you have spent over the free shipping amount that displays on page load you will be entitled to free shipping. This will then be sent tracked to your destination.
Once payment has been processed your items will be shipped within 1-2 days
We ship Monday to Friday
Tracking: We recommend you select a delivery option with tracking. We will not be held responsible for any items lost that were not tracked. If a tracked shipping method was selected we will include the tracking number on notification that your parcel has gone out for delivery. This will then be trackable at Canada Post Track
UK to the UK and Europe and Australia/New Zealand – Shipped via Royal Mail
Payment costs are calculated based on the Canada Post api and will differ depending on your area.
If you have spent over the free shipping amount that displays on page load you will be entitled to free shipping. This will then be sent tracked to your destination.
Once payment has been processed and cleared your items will ship same day if in stock and ordered before 4pm Monday to Saturday.
Tracking: We recommend you select a delivery option with tracking. We will not be held responsible for any items lost that were not tracked. If a tracked shipping method was selected we will include the tracking number on notification that your parcel has gone out for delivery. This will then be trackable at Royal Mail Track